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Returns + Exchanges

Returns and Exchanges

If you're rethinking that cat tee because you realized you're kind of into squirrels now, no worries. We allow 30 days to return or exchange your order. Nerds are responsible for the return shipping costs to return or exchange their items and we ask that each item be returned unworn/unwashed in its original packaging with all tags attached.

Sale items are noted with a “Sale” Icon and are applicable for exchange or store credit only. They are not eligible for refund. Clearance items are noted with a “Clearance” Icon and are not returnable or exchangeable.

All orders that qualify for free shipping which have been returned will have the shipping amount deducted should the amount of the return reduce the order total to less than the amount to qualify for free shipping.

You may return unwashed, unworn and unused merchandise within 30 days from the date of receipt. Returns are subject to approval from a MerchNerds return representative. Products must be in new condition with no marks or stains. If you receive a defective item please contact us within 7 days of receipt.

Please follow these simple steps to proceed with a return:

 

  1. Email info@merchnerds.com or use our convenient contact us form for return approval. We allow up to 30 days to make a return or exchange.
  1. Please note the reason for your return. If you would like to do an exchange please provide the style number, description, color and size of the item you would like to exchange for.
  1. Package your clothing in the original box if possible or a suitable alternative. Please note that you are responsible for the item until it arrives at our warehouse so be sure to package it securely. We highly recommend getting return tracking and insurance. Please send to our warehouse location at: 
    Merch Nerds – Returns Department 
    7684 Clybourn Ave
    Unit A
    Sun Valley, CA 91352

Damaged Items and Shipping Errors

If you receive a damaged item or something different than what you ordered from MerchNerds, please contact us within 7 days.  You can reach us by email at  info@merchnerds.com or use our contact form. Be sure to reference your order number.

PLEASE NOTE: 
All refunds to credit cards will appear within 1-2 billing statements.

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